Customer Service
How do you harvest the silk for your Natural Silk Floss?
Our Natural Biodegradable Silk Floss is sourced in cooperation with the CORSEDA Farm Cooperative in Cauca, Colombia. The CORSEDA Cooperative is a family owned and operated initiative that focuses on redirecting worthy sources of livelihood back to the native populations of Colombia in a sustainable and enriching manner. Spun by hand, the silk we use is pure, natural silk thread that is a 100% biodegradable material and comes from silk worms. Silk is used to make clothes, floss and many other products throughout the world. Silk thread is one of nature’s strongest natural fibers and the only natural fiber strong enough to be made into floss. In order to harvest in an efficient, effective, and safe manner, the silk cocoons are boiled to allow the whole cocoon to be unraveled as one continuous thread, permitting a much stronger thread and reducing the number of cocoons needed to make viable silk thread. The result is a 100% natural product that can biodegrade and causes no impact on the environment after use. We here at RADIUS believe this is a very important offering for our consumers and our environment. For consumers who are looking for a vegan option, we do also offer Vegan Mint and Vegan Cranberry flosses which are made from nylon rather than pure silk.
You can watch the video below to learn more about CORSEDA and silk production.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Is the Source Toothbrush head the same size as the Original/SCUBA?
The Source Toothbrush has a 50% smaller head than the Original and SCUBA but it still has 200-300% more bristles than an ordinary toothbrush. We're overachievers like that.
Check it out here.
Email: contact@madebyradius.com.
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What's the difference between the Source and Original/SCUBA?
Being a toothbrush is pretty much the only thing that they have in common because their designs are completely different. The Source handle is straight, not angled like the Original and SCUBA, and the Source handle is made from recycled materials like dollar bills, wood, and paper. The Source also uses Replacement Heads which are 50% smaller than the Original/SCUBA heads. The Source can be either right or left handed depending on how you put the Replacement Head into the handle. The Original and SCUBA come in right and left hand versions.
See all of our adult toothbrushes here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Is the Source Toothbrush available in right or left handed?
The Source loves everyone. It can be right or left handed depending on how you put the Replacement Head into the handle. The bump in the handle should rest in the palm of your hand.
Buy your Source Toothbrush today.
Email: contact@madebyradius.com.
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How are your shipping rates calculated?
We offer free standard shipping to US delivery addresses for orders over $15. For orders that do not qualify for free shipping our shipping charges are are dependent on how much you buy and where it's being shipped. We use weight and cost calculations directly from the United States Postal Service and FedEx. Please know that any shipment over 1lb must ship Priority Mail (as designated from the USPS) and will cost more than items under 1lb. We ship directly from our HQ in Pennsylvania.
You can check our Store Locator to find stores near you that sell RADIUS.
You can read our entire Shipping Policy here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Do you use a natural mint for your Vegan Mint Floss?
We're kind of against artificial and synthetic ingredients here at RADIUS so unlike other conventional/mass brands that use synthetic mint, we only use natural mint. Specifically Mentha x piperita L commonly known as peppermint.
It's mint to be. Buy your Vegan Xylitol Mint Floss here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
How can I tell the difference between the Original & SCUBA?
It's all about looks. The Original Toothbrush is made from a hard cellulose plastic giving it an almost translucent "sea glass" appearance and the thumb grip will be smooth. The SCUBA is made from an opaque rubber and the thumb grip will have bumps and ridges. Also, when you push on the SCUBA's brush head the neck will bend and flex making it perfect for harder brushers.
Pick you favorite one here.
Email: contact@madebyradius.com.
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Do the Original & SCUBA Toothbrushes come with medium bristles?
They don't. All of our toothbrushes aree made with only soft bristles with the exception of our Medium Replacement Heads that can be used with our Source and TOUR Toothbrushes.
Check them out here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Do the Original & SCUBA both have soft bristles?
You bet. All of our bristles are soft with the exception of our Medium Replacement Heads. The bristles on the Original and SCUBA are exactly the same but because the SCUBA has a flexible neck the bristles might feel softer since you are exerting less pressure while you brush.
Check them out here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Why do you use silk for your Natural Silk Floss?
Silk thread is one of nature’s strongest natural fibers and the only natural fiber strong enough to be made into floss. Silk Floss is a 100% natural product that can biodegrade and causes no impact on the environment after use. We here at RADIUS believe this is a very important offering for our consumers and our environment. For consumers who are looking for a vegan option, we do also offer Vegan Mint and Vegan Cranberry flosses which are made from nylon rather than pure silk.
You can watch the video below to learn more about CORSEDA and silk production.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Do you use a petroleum based nylon to make your Vegan Flosses?
Our nylon comes from a petroleum derivative. Trust us, we would LOVE to have a different material which is not oil based, unfortunately we have not been able to find another material that has the properties needed for a flossing thread and that is not oil based.
Get your floss on here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Do you make a left handed Kidz Toothbrush?
You know we love our lefties but we don't currently make a lefty Kidz. Our Source Toothbrush is a great alternative to a left handed Kidz, though. The handle is made from recycled materials and can be either right or left handed. The heads size is also similar to the Kidz.
Check them out here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Is your Vegan Cranberry Floss coated in cranberry juice?
It's not the actual cranberry juice, but rather the cranberry essence from cranberries. The essence contains the phytochemicals that makes cranberries naturally antibacterial and beneficial. NO sugars or sweeteners are in the essence.
Try our Cranberry Floss today.
Email: contact@madebyradius.com.
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Does your floss have an expiration date?
Nope. Use it forever. It doesn't expire.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Is there a difference between the floss in your Floss Sachets & Floss Spools?
Nope, the floss is the same whether you're using a Sachet or spool. It just depends on which packaging style you like best.
Floss like a boss here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team