Our Floss Sachet packs do contain less floss than our spools but as with most travel sized items (and any item), packaging is often more expensive than the product itself. The travel box, the biodegradable packaging and “single-serving”/”single-use” sizing all add up to make the product more expensive. However, when tested we found that people wasted less floss when using single-serving sizes as compared to using a spool of floss, subsequently reducing the total quantity needed to purchase.

The 18" of floss inside each Floss Sachet is the dentist recommended amount to use each time your floss. 

And there's no more plastic dispenser! 

Get your Sachets today.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

If it wasn't safe we wouldn't use it. We use all FDA approved dyes for both our handles and bristles. 

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

This can be a tricky one and is often misunderstood. A bio-plastic uses biological materials like wood, potato, wheat, or castor beans rather than petroleum to make plastic. This does not mean the plastic is biodegradable. No plastic is unless it has an additive or is broken down in a commercial facility. Technically all plastics do degrade over time in a landfill, but they degrade so slowly that they are considered non-biodegradable.

Learn more about our toothbrush materials here.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Cellulose is a wood-based bio-plastic made from sustainable trees (meaning there was no clear cutting and there are more trees planted in its place). Our cellulose comes from sustainable forests in South Carolina. A bio-plastic is a plastic that's made from a natural source other than petroleum, like cellulose. It does not mean it's biodegradable like many people believe. 

Learn more here.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Issue

I want to order a 6 pack but I also want to choose my colors. Is that possible?

Answer

You cannot choose your colors when ordering a 6 pack. Our 6 packs are prepackaged and come in an assortment of colors only. Because they are assorted and prepackaged we are able to offer more of a discount on this pack than you would receive purchasing 6 individual toothbrushes by color. 

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

All of our products are Leaping Bunny and Cruelty Free certified except for our Natural Biodegradable Silk Floss. Silk comes from a silk worm therefore it cannot be considered Leaping Bunny or Cruelty Free.

Learn about all of our flosses here.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Our Vegan Mint and Vegan Cranberry Flosses are both a sponge floss. Our Natural Biodegradable Silk Floss is a round floss.

Start flossing today.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

We fully support people who want to design and innovate - after all, that's what we're all about - but we do not contract manufacture. We kind of like doing our own thing and prefer to design and manufacture all of our own products on our own machines.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Let's break this down.

Our Original and SCUBA Toothbrushes will not fit into our Standard Toothbrush Case.

Our Source Toothbrush will not fit into our Original/SCUBA Toothbrush Travel Case.

If you have the Source Toothbrush, get yourself our Standard Toothbrush Case.

If you have the Original or SCUBA Toothbrush, pick up an Original/SCUBA Toothbrush Travel Case. Left or right hand doesn't matter. It's designed to fit both.

Buy your toothbrush case today.

Email: contact@madebyradius.com.

Issue

I've only used my toothbrush once and the bristles started falling out. This has never happened before, what should I do?

Answer

RADIUS stands behind all of our products and will gladly replace your toothbrush. Please email us or open a ticket [ Open a customer service ticket link ]. We will also send you a postage paid envelope to return the toothbrush for testing.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Issue

I just bought my Soap Travel Case and it broke at the hinge. What should I do?

Answer

RADIUS stands behind all of our products and will gladly replace your travel case. Please email us or open a ticket [ Open a customer service ticket link ]. 

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Absolutely! The DOC is completely dishwasher safe. So go ahead, give it a good wash.

Get the DOC today.

Email: contact@madebyradius.com.

The DOC has a suction base ensured to attach to any smooth, non-porous surface such as tile or glass. It can suction vertically to a counter or hang horizontally from the wall or mirror. For best results, moisten the bottom of the DOC before suctioning and voilà! The best toothbrush, razor, phone, cord, key, spoon, towel holder you've ever seen.

Rock the DOC today.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Have no fear, our Natural Silk Floss is exactly the same as our Organic Silk Floss you've seen before. We're currently going through an Organic re-certification process so we've changed to name to Natural Biodegradable Silk Floss until we are re-certified. 

Get your Natural Silk Floss today.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

As much as we try to be environmentally friendly as possible, there are certain things that we cannot change - like FDA laws for example. The reason all of our floss spools are packaged in an inner recyclable plastic container and then put in a cardboard package is because floss is considered a medical device by the FDA and they require it to be packaged in a plastic container when sold in traditional retailers such as grocery/drug. Since we sell in both natural stores and traditional stores we must abide by this law. We are always looking for new, innovative, green ideas for packaging and are actively looking for alternatives including separate packaging for natural retailers. One alternative that we offer is our Floss Sachets. It’s the exact same floss as our spooled floss except it’s packaged in single-use travel size quantities. Each sachet has enough floss for one use and you can purchase them in packs of 20. These are packaged in biodegradable paper. The reason we can sell this floss in a non-plastic container is because the paper sachets are air-tight and that’s an acceptable alternative for the FDA (we are also looking at this idea for our spools). 

We encourage all of our customers to please recycle the inner #5 plastic container.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team