Customer Service
How should I sanitize my toothbrush?
Whatever you do, do not put any of our toothbrushes or travel cases in the dishwasher. It won't be pretty.
The high temperature of a dishwasher, boiling water, or microwave will melt the plastic. To sanitize your toothbrush we recommend using a solution of 50/50 hydrogen peroxide and water. You can use the 3% dilution of hydrogen peroxide, which is the most common and typically found in drugstores or pharmacies. Soak your toothbrush for 5-10 minutes and voilà! Good as new.
Email: contact@madebyradius.com.
Customer Service Ticket:
Will my product fit in your travel case?
Unfortunately, we can't make our Travel Cases to fit every single brand since all of the sizes vary, but all of our Travel Cases do fit most major brands. The easiest way to tell is to measure your product and compare to the dimensions of our cases below.
- Original/SCUBA Travel Case --- 6.5" L x 1.5" W x 1" D
- Standard Toothbrush Case --- 8.5" L x 1.5" W (in middle) x 1" D
- Soap Travel Case --- 4.5" L x 3" W x 1.25" D
- Razor Travel Case --- 6" L x 1.25" W(at smaller end) and 2.25" W (at wider end) x 1.25" D
- Small Tampon/Condom Travel Case --- 3" L x 3" W x 0.75" D
- Large Tampon Case --- 6" L x 1.5" W x 1" D
Email: contact@madebyradius.com.
Customer Service Ticket:
Which toothbrush case will fit my toothbrush?
Let's break this down.
Our Original and SCUBA Toothbrushes will not fit into our Standard Toothbrush Case.
Our Source Toothbrush will not fit into our Original/SCUBA Toothbrush Travel Case.
If you have the Source Toothbrush, get yourself our Standard Toothbrush Case.
If you have the Original or SCUBA Toothbrush, pick up an Original/SCUBA Toothbrush Travel Case. Left or right hand doesn't matter. It's designed to fit both.
Buy your toothbrush case today.
Email: contact@madebyradius.com.
Customer Service Ticket:
Is the DOC dishwasher safe?
Absolutely! The DOC is completely dishwasher safe. So go ahead, give it a good wash.
Email: contact@madebyradius.com.
Customer Service Ticket:
How do I use the DOC Suction Holder?
The DOC has a suction base ensured to attach to any smooth, non-porous surface such as tile or glass. It can suction vertically to a counter or hang horizontally from the wall or mirror. For best results, moisten the bottom of the DOC before suctioning and voilà! The best toothbrush, razor, phone, cord, key, spoon, towel holder you've ever seen.
Rock the DOC today.
Email: contact@madebyradius.com.
Customer Service Ticket:
Thanks!
The RADIUS Customer Service Team