Customer Service
Do I have to let my TOUR Travel Toothbrush dry before closing it?
You can, but you don't have to. There are two small drain holes directly behind the RADIUS logo on the handle that allow any water collected on the inside to drain out. We designed the TOUR this way so you don't have to keep your toothbrush open in order for it to dry.
If you do want to let it dry before closing it, you can leave it open with the RADIUS logo on the handle flat against the sink or counter.
It's your choice. You do you.
Check out the TOUR Travel Toothbrush here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
How should I sanitize my toothbrush?
Whatever you do, do not put any of our toothbrushes or travel cases in the dishwasher. It won't be pretty.
The high temperature of a dishwasher, boiling water, or microwave will melt the plastic. To sanitize your toothbrush we recommend using a solution of 50/50 hydrogen peroxide and water. You can use the 3% dilution of hydrogen peroxide, which is the most common and typically found in drugstores or pharmacies. Soak your toothbrush for 5-10 minutes and voilà! Good as new.
Email: contact@madebyradius.com.
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How often should I replace my toothbrush?
Our toothbrushes typically last up to 3x longer than ordinary toothbrushes. The life of your toothbrush does depend on how hard you brush and how often, but we recommend replacing them when the bristles start to fray or look worn.
Email: contact@madebyradius.com.
Customer Service Ticket:
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The RADIUS Customer Service Team
How do I remove my Replacement Head from the handle?
Pull the head straight out of the handle. Please, we beg you... do not twist the head to get it out of the handle - you could break the poor thing in half.
Buy your Source Toothbrush today.
Email: contact@madebyradius.com.
Customer Service Ticket:
Thanks!
The RADIUS Customer Service Team