Our flosses do not contain corn, glutens, preservatives, artificial sweeteners, GMO’s, unnatural coloring, phthalates, parabens, or other harmful additives.

Read more about our flosses here.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Biodegradable and compostable. How 'bout them apples? Our Natural Silk Floss will biodegrade/compost in 60-90 days in a bacteria rich environment like water or a landfill.

Get yours today.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

It's due to a supply issue and cost. Our Silk Floss is hand spun from natural silk and because of this the manufacturing process can take longer than our other nylon flosses. To speed up the manufacturing process and to avoid having our Silk Floss constantly out of stock, we reduced our Silk spools to 33 yards of floss rather than 55 yards like our other flosses. 

Get whichever spool you want here.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Absolutely. It's soft, yet effective. Our SuperSoft bristles are meant to gently clean your teeth and the tapered bristles help get between your teeth and along your gumline. 

Check them out here. 

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Our toothbrushes typically last up to 3x longer than ordinary toothbrushes. The life of your toothbrush does depend on how hard you brush and how often, but we recommend replacing them when the bristles start to fray or look worn. 

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Pull the head straight out of the handle. Please, we beg you... do not twist the head to get it out of the handle - you could break the poor thing in half.

Buy your Source Toothbrush today.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Issue

I tried my new RADIUS toothbrush and I don't like it. Can I get a refund?

Answer

Yes, RADIUS stands behind all of our products. We have a 30 days guarantee. You can return your brush for a full refund or exchange if you are not satisfied.

We do recommend trying your new RADIUS toothbrush for at least a week before deciding that you don't like it. Since the brushes are larger than ordinary toothbrushes it might take you a while to adjust but most people who try them for a week become fans for life.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Issue

I already placed my order, but I want to change my shipping method. Can I do that?

Answer

Unfortunately your system does not allow you to change a shipping method once an order has been placed. If your order has not shipped please call us at 800-626-6623 ASAP. We can cancel your order so you can re-enter it with the correct shipping method.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Issue

Are there stores near me where I can purchase RADIUS?

Answer

You can use our Store Locator located on the top right corner of our website. Just type in your zip code to find a store near you. 

We do not have inventory lists of all stores that carry RADIUS, so we recommend calling the store to make sure they have the product you're looking for.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Issue

I really wish my local store carried RADIUS. Is there anything I can do to make that happen?

Answer

Please ask the store manager or employees to carry RADIUS. The more requests they receive the more likely they are to carry our products.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Issue

Are you sold in all stores?

Answer

We are typically found in most natural product stores like Whole Foods Market, Wegmans, and Sprouts Farmers Market. Please check our Store Locator to find a store near you.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Issue

I just placed my order and realized my shipping address is incorrect. What do I do?

Answer

Please call us at 800-626-6223 ASAP. You can reach our Customer Service Department at ext 105 from 11am-4pm EST and our Shipping Department at ext 107 any other time.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Issue

I just placed an order. When can I expect my shipment?

Answer

We normally ship your order within 48 hours. We will send you a tracking number when your order ships so you can track your order. 

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Issue

I can't find my favorite RADIUS product at the store.

Answer

You can order all of our products on our website. You can also check our Store Locator to find other stores in your area that carry RADIUS.

Best of all, you can also ask your local store to carry RADIUS. We're trying our hardest to have all stores carry our products but it helps to have our customers request us. 

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Issue

I was brushing my teeth and the head broke of in the handle.

Answer

RADIUS stands behind all of our products and will gladly replace your brush. Please email or [ customer service ticket ]. Please be sure to include your name, address, phone number, and what bristle and handle type you prefer. We will also send you a postage paid envelope to return the brush to RADIUS for testing.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team