Well, for starters it means that we're awesome. But besides that it means that we're allowed to label our toothpastes as "organic" and we get to use the USDA logo. In order to do this, products must comply with a strict set of criteria:

1. Produced without any of the excluded methods, (e.g., genetic engineering or ionizing radiation). 
2. Produced using allowed substances (e.g., no synthetics). 
3. Overseen by a USDA National Organic Program-authorized certifying agent, following all USDA organic regulations. (in our case we were certified NOP by EcoCert)
4. 95%+ of the product’s ingredients must be organic. Link to What Does It Mean to Be USDA Certified Organic Article.

Email: contact@madebyradius.com.

Subscribe & Save (AKA subscription) purchases are automatically 10% off and cannot be combined with any other discount offers or coupons. If you'd like to use a coupon code you can do so on non-subscription purchases.

Learn more about our Subscribe & Save program here.

Email: contact@madebyradius.com.

Customer Service Ticket:

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The RADIUS Customer Service Team

Want to cancel your subscription items? Well, we hate to see you go but if you're sure...

First, you need to login to your account (link below). Under your Account Overview you can view, edit, and cancel any of your subscriptions. 

Learn more about our Subscribe & Save program here.

Log into your account

Email: contact@madebyradius.com.

Customer Service Ticket:

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The RADIUS Customer Service Team

Unfortunately, we do not guarantee that you will receive 6 unique colors when you order a 6 pack. Our 6 packs are prepackaged and color is dependent on inventory levels and availability. If you want to choose your colors, you can order them individually.

Email: contact@madebyradius.com.

Customer Service Ticket:

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The RADIUS Customer Service Team

In 2016 we debuted our sparkly new website but, unfortunately, for security reasons, we were not able to carry old account passwords over to the new site. We still have your account information though so all you need to do is recreate your account login.

You can easily recreate account by clicking the below link.

Register Account 

Thank you for your understanding,

The RADIUS Customer Service Team

Email: contact@madebyradius.com.

While our Customer Service Department is happy to help you with any questions or concerns, we no longer take orders over the phone.

We want to continue to be able to offer our customers the lowest, best prices possible and in order to do that, we’ve decided to no longer accept phone orders and offer online ordering only. We apologize for any inconvenience this may cause our loyal and valued customers without computer access.

If you’d rather not order online, below is a list of retailers that sell RADIUS and accept phone orders.

You can also check our Store Locator to find stores near you that sell RADIUS.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

You can, but you don't have to. There are two small drain holes directly behind the RADIUS logo on the handle that allow any water collected on the inside to drain out. We designed the TOUR this way so you don't have to keep your toothbrush open in order for it to dry.

If you do want to let it dry before closing it, you can leave it open with the RADIUS logo on the handle flat against the sink or counter. 

It's your choice. You do you. 

Check out the TOUR Travel Toothbrush here. 

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

No, we never have and never will. That's a promise.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

Easy peasy. Hold your toothbrush with the brush head facing you. If the head angles toward your left hand, it's a leftie. If it angles towards your right, it's a rightie. 

Get your Original or SCUBA Toothbrush today.

Email: contact@madebyradius.com.

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The Radius Customer Service Team

Since vegan means using or containing no animal products and silk comes from a silk worm, our Natural Biodegradable Silk Floss is not vegan. We wanted to be able to offer a completely biodegradable floss and, at the moment, silk is our only option. We didn't want to leave out our vegan friends so we do offer two vegan flosses that are made from nylon. 

Check them out here.

Email: contact@madebyradius.com.

Thanks!

The Radius Customer Service Team

Whatever you do, do not put any of our toothbrushes or travel cases in the dishwasher. It won't be pretty.

The high temperature of a dishwasher, boiling water, or microwave will melt the plastic. To sanitize your toothbrush we recommend using a solution of 50/50 hydrogen peroxide and water. You can use the 3% dilution of hydrogen peroxide, which is the most common and typically found in drugstores or pharmacies. Soak your toothbrush for 5-10 minutes and voilà! Good as new. 

Email: contact@madebyradius.com.

We're sorry to say that toothbrush heads, regardless of the brand, cannot be recycled due to metal staples in them that keep the bristles attached to the head.

Our toothbrush handles are recyclable unlike other brands. Most other brands of toothbrushes are over molded which means they use more than 1 type of plastic and cannot be recycled. For example, a typical Oral B handle uses rubber (TPE) and Polypropylene. Our handles are only one type of plastic or they are reusable.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Unfortunately, we can't make our Travel Cases to fit every single brand since all of the sizes vary, but all of our Travel Cases do fit most major brands. The easiest way to tell is to measure your product and compare to the dimensions of our cases below.

• Original/SCUBA Travel Case --- 6.5" L x 1.5" W x 1" D
• Standard Toothbrush Case --- 8.5" L x 1.5" W (in middle) x 1" D
• Soap Travel Case --- 4.5" L x 3" W x 1.25" D
• Razor Travel Case --- 6" L x 1.25" W(at smaller end) and 2.25" W (at wider end) x 1.25" D
• Small Tampon/Condom Travel Case --- 3" L x 3" W x 0.75" D
• Large Tampon Case --- 6" L x 1.5" W x 1" D

Email: contact@madebyradius.com.

If shipped an order outside of the US, you may receive an additional invoice from FedEx. What you received is an invoice for the duties, taxes, and possible collection fee that are charged on international shipments by the carrier. This invoice is not from RADIUS as your payment to RADIUS was paid in full when you placed your order. The amount on the invoice is what the government of the country charges to import the package into the country. Please email us, open a ticket, or call us at 800-626-6223.

Email: contact@madebyradius.com.

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The RADIUS Customer Service Team

We do not charge you any additional fees other than the price of your order and shipping, however you may receive an additional charge from the carrier. Duties and taxes are sometimes charged for importing a product into the country.

1.  Duties/customs/taxes vary with each country. It's the government of the receiving country that regulates the cost.
2. This cost is not included in the shipping cost for RADIUS. If you are going to be charged to import into the country, you will most likely receive an invoice from the freight carrier after you receive the package.
3. RADIUS is not responsible for this cost since this is not a RADIUS charge.  

You can check our Store Locator to find international stores near you that sell RADIUS.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team