Issue

I've only used my toothbrush once and the bristles started falling out. This has never happened before, what should I do?

Answer

RADIUS stands behind all of our products and will gladly replace your toothbrush. Please email us or open a ticket [ Open a customer service ticket link ]. We will also send you a postage paid envelope to return the toothbrush for testing.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Issue

I just bought my Soap Travel Case and it broke at the hinge. What should I do?

Answer

RADIUS stands behind all of our products and will gladly replace your travel case. Please email us or open a ticket [ Open a customer service ticket link ]. 

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Issue

I tried my new RADIUS toothbrush and I don't like it. Can I get a refund?

Answer

Yes, RADIUS stands behind all of our products. We have a 30 days guarantee. You can return your brush for a full refund or exchange if you are not satisfied.

We do recommend trying your new RADIUS toothbrush for at least a week before deciding that you don't like it. Since the brushes are larger than ordinary toothbrushes it might take you a while to adjust but most people who try them for a week become fans for life.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Issue

I was brushing my teeth and the head broke of in the handle.

Answer

RADIUS stands behind all of our products and will gladly replace your brush. Please email or [ customer service ticket ]. Please be sure to include your name, address, phone number, and what bristle and handle type you prefer. We will also send you a postage paid envelope to return the brush to RADIUS for testing.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team