Customer Service
Why did we collaborate with Pura Naturals Pet?
We partnered with a company that is just as devoted as we are to making environmentally friendly, American made products. By combining RADIUS’ renowned premium personal care products with Pura Naturals Pet expertise on award-winning organic pet health and wellness, the result is a product that is good enough for your fur babies.
Get yours today!
Email: contact@madebyradius.com.
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What else does Pura Naturals Pet sell?
Pura Naturals Pet also sells pet shampoos, conditioners, ear care, feeding sets, and many other health/wellness products!
Email: contact@madebyradius.com.
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Who is Pura Naturals Pet?
Pura Naturals Pet is an expert in pet health and wellness. Their passions is to bring health and happiness to our 4-legged companions. All of their products are made in the USA as well as cruelty free and non-toxic. Two companies with one goal in mind have created a superior product that is good enough for your pet!
Learn more about them here.
Email: contact@madebyradius.com.
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Why did you make a product for pets?
Brushing your pet’s teeth and gums is just as important as brushing your own. Just like you, your pet can get cavities, gingivitis, tartar build-up – the list goes on. Dogs are especially susceptible to varying dental diseases that can not only cause bad breath and painful infections, but they can also lead to life-threatening conditions that effect their heart and kidney. Learn more about why brushing is so important here!
We aim to bring great dental practices to every home and why not include the canine family members as well?
Get yours today!
Email: contact@madebyradius.com.
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Are there different Organic Canine Dental Kits for specific ages?
Just like you, your pup needs a different bristle softness depending on their age.
Puppy Kit(0-18 months) which includes an ultra-soft bristled brush and a 0.8 oz. Tooth Gel.
Adult Kit(1.5-8 Years) which includes a firm bristled brush and a 0.8 oz. Tooth Gel.
Senior Kit(8+ years) which includes a soft bristled brush and a 0.8 oz. Tooth Gel.
Email: contact@madebyradius.com.
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What are the ingredients in the Organic Canine Gel Toothpaste?
Water, Glycerin*, Ipomoea Batatas (Sweet Potato) Powder*, Cyamopsis Tetragonoloba Guar Gum*, Oryza Sativa (Rice) Powder*, Oryza Sativa (Rice) Flour*, Helianthus Annuus (Sunflower) Seed Oil*, Lecithin, Cocos Nucifera (Coconut) Oil*, Carica Papaya (Papaya) Fruit Extract*, Olea Europaea (Olive) Leaf Extract*, Foeniculum Vulgare (Fennel) Seed Extract*, Laminaria Digitata Extract*, Cinnamomum Burmanii (Cinnamon) Powder*, Sodium Chloride, Xanthan gum, Mentha Piperita (Peppermint Indian) Leaf Oil*, Eugenia Caryophyllus (Clove Bud) Flower Oil*, Thymus Vulgaris (Thyme) Leaf Oil*, Stevia Rebaudiana Extract Powder*, Citric Acid
*USDA Certified Organic
We use only the best organic ingredients for your canine companion!
Email: contact@madebyradius.com.
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Can I use the Organic Canine Dental Gel on cats?
Our Organic Canine Dental Gel Toothpaste is not safe for cats but the toothbrush included in our Organic Canine Dental Kit can be used on your feline friend.
Email: contact@madebyradius.com.
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What are the ingredients in the gel toothpastes?
The gel toothpastes are made of an organic coconut water base along with a blend of herbal extracts. The Organic Dragon Fruit Gel Toothpaste is packed with Vitamin C and has a fruity tropical taste. The Organic Matcha Mint Gel Toothpaste is a sweet minty treat that freshens breathe instantly! Last but certainly not least is the Organic Clove Cardamom Gel Toothpaste which is made of a perfect blend of spices like clove and cardamom.
Here is the complete list of ingredients in each gel.
Email: contact@madebyradius.com.
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Can children use the Organic Clove Cardamom and Matcha Mint Gel Toothpastes?
While all of our toothpastes are completely safe for children 6 months and up, we've found that most kids prefer the taste of our Children's Coconut Banana Toothpaste and Children’s Dragon Fruit Toothpaste rather than our adult toothpaste flavors.
Happy brushing!
Email: contact@madebyradius.com.
Customer Service Ticket:What flavors are offered in the Gel Toothpastes?
The three gel flavors are, Organic Clove Cardamom, Organic Children's Dragon Fruit, and Organic Matcha Mint.
Who wouldn't wanna brush their teeth with these amazing flavors?
Email: contact@madebyradius.com.
Customer Service Ticket:What is the difference between the gels and pastes?
Our new gels use a coconut water base and have a blend of herbal extracts. They have a nice and smooth, gel consistency.
Our pastes use a coconut oil base and have a blend of essential oils. They have a light, paste consistency.
No matter which you choose, you're making a great choice!
Email: contact@madebyradius.com.
Customer Service Ticket:Did you increase your prices?
As of June 1, 2017 our prices were increased to match our retail prices and we started offering free shipping for orders over $15. Previously our prices were a little lower than retail prices, however we charged shipping on all orders.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Tea
Do you ship to APO/FPO addresses?
Absolutely! And bonus, our free shipping over $15 policy applies to US military addresses as well!
If you would like to order and ship to an APO/FPO address, please give us a call to place your order. We're unable to take these orders through our website, but will gladly help you over the phone.
Customer Service #: 800-626-6223
Email: contact@madebyradius.com.
Customer Service Ticket:
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The RADIUS Customer Service Team
Do you offer free shipping?
We do! Yay! We offer free standard shipping to US delivery addresses - no minimum required!
*Fine Print:
- Valid on madebyradius.com only.
- No minimum order required.
- Shipping discount will be automatically applied to qualifying orders. No promo code needed.
- Every day free shipping can be combined with other offers and subscription purchases.
- Valid on standard U.S. ground shipping to U.S. delivery addresses only (including Alaska, Hawaii, and APO addresses; excluding U.S Territories)
- Every day free shipping orders will be shipped via the United States Postal Service
- RADIUS reserves the right to choose the most economical shipping method for all and any orders that receive free shipping.
- Not valid for international delivery addresses.
- Additional charges apply for Express Saver, 2-Day, or Overnight shipping.
- Effective October 1, 2018
- Learn more about our Shipping Policies here.
Email: contact@madebyradius.com.
Customer Service Ticket:
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The RADIUS Customer Service Team
Is your floss safe for my pet?
Our Vegan Xylitol Mint and Cranberry Flosses are not safe for your pet since they do contain xylitol which can be highly toxic to dogs and other animals. Our Natural Biodegradable Silk Floss does not contain xylitol and could be used for your pet, but please, we beg you, do not let them chew or eat the floss since that can harm your furbaby.
Email: contact@madebyradius.com.
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