As of June 1, 2017 our prices were increased to match our retail prices and we started offering free shipping for orders over $15. Previously our prices were a little lower than retail prices, however we charged shipping on all orders.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Tea

Absolutely! And bonus, our free shipping over $15 policy applies to US military addresses as well!

If you would like to order and ship to an APO/FPO address, please give us a call to place your order. We're unable to take these orders through our website, but will gladly help you over the phone. 

Customer Service #: 800-626-6223

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

We do! Yay! We offer free standard shipping to US delivery addresses - no minimum required! 

*Fine Print:

• Valid on madebyradius.com only.
• No minimum order required.
• Shipping discount will be automatically applied to qualifying orders. No promo code needed.
• Every day free shipping can be combined with other offers and subscription purchases.
• Valid on standard U.S. ground shipping to U.S. delivery addresses only (including Alaska, Hawaii, and APO addresses; excluding U.S Territories)
• Every day free shipping orders will be shipped via the United States Postal Service
• RADIUS reserves the right to choose the most economical shipping method for all and any orders that receive free shipping.
• Not valid for international delivery addresses.
• Additional charges apply for Express Saver, 2-Day, or Overnight shipping.
• Effective October 1, 2018
• Learn more about our Shipping Policies here. 

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

The "I'm Feeling Lucky" option that you see when ordering one of our toothbrushes is just our way of saying "you'll get a random color if you choose this option." If you're not too concerned with the color of your toothbrush and you want to be surprised, this is the option for you. 

A few things to keep in mind:

1) You will not receive a multi-colored toothbrush.

Just because the I'm Feeling Lucky button is multi-colored does not mean your toothbrush will be.

2) You're not guaranteed to get a specific color.

It's a random pick based on what colors we have available at the time of picking. 

3) You will not know what color you're getting before it arrives.

Sorry, but you'll have to wait for the surprise. 

So the real questions is...are you feeling lucky? Well, are you? 

Email: contact@madebyradius.com.

Customer Service Ticket:

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The RADIUS Customer Service Team

Subscribe & Save (AKA subscription) purchases are automatically 10% off and cannot be combined with any other discount offers or coupons. If you'd like to use a coupon code you can do so on non-subscription purchases.

Learn more about our Subscribe & Save program here.

Email: contact@madebyradius.com.

Customer Service Ticket:

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The RADIUS Customer Service Team

Want to cancel your subscription items? Well, we hate to see you go but if you're sure...

First, you need to login to your account (link below). Under your Account Overview you can view, edit, and cancel any of your subscriptions. 

Learn more about our Subscribe & Save program here.

Log into your account

Email: contact@madebyradius.com.

Customer Service Ticket:

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The RADIUS Customer Service Team

Unfortunately, we do not guarantee that you will receive 6 unique colors when you order a 6 pack. Our 6 packs are prepackaged and color is dependent on inventory levels and availability. If you want to choose your colors, you can order them individually.

Email: contact@madebyradius.com.

Customer Service Ticket:

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The RADIUS Customer Service Team

In 2016 we debuted our sparkly new website but, unfortunately, for security reasons, we were not able to carry old account passwords over to the new site. We still have your account information though so all you need to do is recreate your account login.

You can easily recreate account by clicking the below link.

Register Account 

Thank you for your understanding,

The RADIUS Customer Service Team

Email: contact@madebyradius.com.

While our Customer Service Department is happy to help you with any questions or concerns, we no longer take orders over the phone.

We want to continue to be able to offer our customers the lowest, best prices possible and in order to do that, we’ve decided to no longer accept phone orders and offer online ordering only. We apologize for any inconvenience this may cause our loyal and valued customers without computer access.

If you’d rather not order online, below is a list of retailers that sell RADIUS and accept phone orders.

You can also check our Store Locator to find stores near you that sell RADIUS.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

If shipped an order outside of the US, you may receive an additional invoice from FedEx. What you received is an invoice for the duties, taxes, and possible collection fee that are charged on international shipments by the carrier. This invoice is not from RADIUS as your payment to RADIUS was paid in full when you placed your order. The amount on the invoice is what the government of the country charges to import the package into the country. Please email us, open a ticket, or call us at 800-626-6223.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

We do not charge you any additional fees other than the price of your order and shipping, however you may receive an additional charge from the carrier. Duties and taxes are sometimes charged for importing a product into the country.

1.  Duties/customs/taxes vary with each country. It's the government of the receiving country that regulates the cost.
2. This cost is not included in the shipping cost for RADIUS. If you are going to be charged to import into the country, you will most likely receive an invoice from the freight carrier after you receive the package.
3. RADIUS is not responsible for this cost since this is not a RADIUS charge.  

You can check our Store Locator to find international stores near you that sell RADIUS.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

We offer free standard shipping to US delivery addresses for orders over $15. For orders that do not qualify for free shipping our shipping charges are are dependent on how much you buy and where it's being shipped. We use weight and cost calculations directly from the United States Postal Service and FedEx. Please know that any shipment over 1lb must ship Priority Mail (as designated from the USPS) and will cost more than items under 1lb. We ship directly from our HQ in Pennsylvania.

You can check our Store Locator to find stores near you that sell RADIUS.

You can read our entire Shipping Policy here.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Issue

I want to order a 6 pack but I also want to choose my colors. Is that possible?

Answer

You cannot choose your colors when ordering a 6 pack. Our 6 packs are prepackaged and come in an assortment of colors only. Because they are assorted and prepackaged we are able to offer more of a discount on this pack than you would receive purchasing 6 individual toothbrushes by color. 

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Issue

I already placed my order, but I want to change my shipping method. Can I do that?

Answer

Unfortunately your system does not allow you to change a shipping method once an order has been placed. If your order has not shipped please call us at 800-626-6623 ASAP. We can cancel your order so you can re-enter it with the correct shipping method.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team

Issue

I just placed my order and realized my shipping address is incorrect. What do I do?

Answer

Please call us at 800-626-6223 ASAP. You can reach our Customer Service Department at ext 105 from 11am-4pm EST and our Shipping Department at ext 107 any other time.

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team