Issue

I just placed an order. When can I expect my shipment?

Answer

We normally ship your order within 48 hours. We will send you a tracking number when your order ships so you can track your order. 

Email: contact@madebyradius.com.

Customer Service Ticket:

 

Thanks!

The RADIUS Customer Service Team

Issue

I accidentally ordered the wrong item and it was shipped to me. Can I return it for what I wanted?

Answer

2 Steps:

1. Open a customer service ticket
   with your request and include your return address and what product you would like in return.
2. Return any unopened product to Radius Returns in Kutztown, PA.

Address:

RADIUS Returns
207 Railroad Street
Kutztown, PA 19530
USA

We will ship you the correct product as soon as we receive your return.

Thanks!

The RADIUS Customer Service Team

Issue

I placed an order but never received it.

 

Answer

We usually ship orders out within 48 hours. We ship all of our orders from Pennsylvania so depending on your selected shipping method transit times can vary. We will email you a tracking number when your order ships so you can easily track your order. If the tracking information says that your package was delivered, first look around to see if the carrier left the package on your porch, patio or other area. Also check with neighbors since carriers often leave packages with trusted neighbors when the intended recipient isn't at home or available.

If the package is still missing please either send us an email or

.

 

Email: contact@madebyradius.com.

Customer Service Ticket:

 

Thanks!

The RADIUS Customer Service Team