Customer Service
Do you offer a "send back" recycling program?
You've heard of these programs, right? Customers send their used product back to the manufacturer who say they’ll happily recycle it and make it into a bright and shiny new product. That sounds great, doesn't it? Well it turns out those types of programs are (in our opinion) a little too good to be true. Years ago we actually looked into a recycling program just like that and after doing some extensive math, we found that it actually took more energy to return the product to us than it did to manufacture it in the first place. Hear us out... if you take into account the return fuel (UPS trucks need gas after all), the material for the box used to send it, and then the energy it takes to make it into a new product, package it, and resend it out to retailers, it basically defeats the purpose of an eco-friendly recycling program.
We believe that using a sustainable manufacturing process and making products out of earth-friendly materials that last longer but can be easily recycled by the user in the end, will benefit the environment more than sending it back for us to “recycle.”
Find out how we're green for the right reasons.
Email: contact@madebyradius.com.
Customer Service Ticket:Do you test on animals?
No, we never have and never will. That's a promise.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Is bio-plastic biodegradable?
This can be a tricky one and is often misunderstood. A bio-plastic uses biological materials like wood, potato, wheat, or castor beans rather than petroleum to make plastic. This does not mean the plastic is biodegradable. No plastic is unless it has an additive or is broken down in a commercial facility. Technically all plastics do degrade over time in a landfill, but they degrade so slowly that they are considered non-biodegradable.
Learn more about our toothbrush materials here.
Email: contact@madebyradius.com.
Customer Service Ticket:
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The RADIUS Customer Service Team
What is cellulose plastic?
Cellulose is a wood-based bio-plastic made from sustainable trees (meaning there was no clear cutting and there are more trees planted in its place). Our cellulose comes from sustainable forests in South Carolina. A bio-plastic is a plastic that's made from a natural source other than petroleum, like cellulose. It does not mean it's biodegradable like many people believe.
Learn more here.
Email: contact@madebyradius.com.
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The RADIUS Customer Service Team
Are all of your products Leaping Bunny & Cruelty Free?
All of our products are Leaping Bunny and Cruelty Free certified except for our Natural Biodegradable Silk Floss. Silk comes from a silk worm therefore it cannot be considered Leaping Bunny or Cruelty Free.
Learn about all of our flosses here.
Email: contact@madebyradius.com.
Customer Service Ticket:
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The RADIUS Customer Service Team