I never received my order, what should I do?

Issue

I placed an order but never received it.

Answer

We usually ship orders out within 48 hours. We ship all of our orders from Pennsylvania so depending on your selected shipping method transit times can vary. We will email you a tracking number when your order ships so you can easily track your order. If the tracking information says that your package was delivered, first look around to see if the carrier left the package on your porch, patio or other area. Also check with neighbors since carriers often leave packages with trusted neighbors when the intended recipient isn't at home or available.

If the package is still missing please either send us an email or

Email: contact@madebyradius.com.

Thanks!

The RADIUS Customer Service Team